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You MUST SIGN IN with our Front Desk Team upon arrival. Clients who are already enrolled with a confirmed spot in a waitlisted class will only be permitted to switch bikes AFTER the waitlist has been filled. There is no wait list priority given for early arrival. If you are running late, please CALL the studio and speak with a front desk staff to assure we hold your bike. Ignite Cycle staff will add walk-in waitlisted clients in the order in which they were added to the waitlist by the computer system, top to bottom, and EXACTLY 2 minutes before the start of class. Please be aware that we release bikes EXACTLY two minutes before the start of class to those on the waitlist.
#Ignite cycle full
Ignite Cycle staff cannot move bikes for clients in classes that are full with waitlists. You will have no less than 1 hour notice if you are automatically moved from the waitlist into class. The system will auto-populate clients into class from the waitlist as other clients with confirmed spots cancel and bikes will be assigned as such. If you add yourself to a waitlist, YOU are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. Late cancel and no show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings. Ignite Cycle staff cannot be held responsible for accidental bookings by clients or double bookings or double waitlisted classes made by clients. If you book multiple classes or waitlist multiple classes, you are solely responsible for canceling your classes within the bounds of the cancellation policy. If you have purchased a Philanthropy Ride class and either late cancel or no show, the class will be forfeited and the proceeds donated to the charity of the month.
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The no-show and late cancel fees apply to ALL packages equally regardless of unlimited status or special package pricing. If you are on an auto debit contract or unlimited package and do not have a working card on file for such fees, your package will be reduced by one day, and your auto debit contract will be terminated from renewal. If you do not have a working card on file, your class will be forfeited. If you do not cancel and do not show up to your class, a no-show fee of $25 will be charged to your account, and the class returned. If you cancel within 2 hours of the Ride, a no-show fee of $25 will be charged to your account, and the class returned. If you attempt to cancel past the 12 hour window, a late cancel fee of $17 will be charged to your account, and the class returned. Login to your Ignite Cycle account and next to the class you wish to cancel, press “Unreserve.”Ĭall the Ignite Cycle studio where you are booked to have us cancel the class for you. You can cancel your reservation in the following ways: If your bike is canceled by this time, your class will be returned to your account.Ĭancellations via electronic mail (email), Facebook Messenger, Instagram, or text message will not be taken, and you will be charged. To cancel an Ignite Cycle class, you may cancel online or by calling the studio NO LATER THAN 12 HOURS before your scheduled class.